NATA, by Anna and Tatiana ☼ selling and curating homeware goods. A vintage selection and hand made candles. All items are chosen for their creativity, colours, and the story they tell.
1. WHAT ARE THE SHIPPING RATES?
Shipping rates will automatically be calculated at checkout and will match your current location.
2. WHEN WILL MY ORDER BE SHIPPED?
Please allow up to 7 working days for your UK delivery. EU and US orders can take 2 weeks plus.
3. HOW DO I TRACK MY ORDER?
Once an order has been placed, you will receive a shipping confirmation. If you paid for tracked shipping you will receive a tracking number with the shipping confirmation (if you have picked tracked delivery)
4. CAN I MAKE CHANGES TO MY ORDER?
Once your order has been placed, please email us straight away with your order number to amend. We will contact you to let you know if this is possible.
5. CAN I GET A REFUND?
At the minute we do not offer returns. We are convinced our products are described and photographed to standard and accuracy. Please note that incomplete or incorrect shipping addresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of items is to be covered by the customer if this occurs.
6. WHAT IF MY ITEM IS DAMAGED?
In the event of an item arriving damaged or defective, please send us an e-mail with photos of the damaged item(s). We will refund any item arriving damaged - as we believe in packaging them securely.
Got a question?
Our candles are made by hand using natural and environmentally conscious materials. We use soy wax, natural dyes and our own special blend of essential oils.
Vintage is an eco and responsible alternative to buying new. We source our items with our environmentally conscious ethic in mind, sourcing most of our products within the United Kingdom & France or special pieces we discover while on our travels.
We do our best to choose packaging with a low ecological impact which means that we re-use when possible. All of our packaging is 100% recyclable (which we should all be doing!)
Your order will be packed using a recycled box (or one we've reused ourselves), with biodegradable starch packaging peanuts that can be dissolved in water. We also use green bubble wrap or we re-use bubble wrap that has been sent to us (London people if you have any laying around we are always in need!). Finally, our tape is made from Kraft paper and is eco friendly and recyclable, and our tissue paper is made from recycled paper.
Nata Concept Store does not share any personal data collected with any third party. We retain the buyer’s personal information to process orders only.